Get access & support

The Partner API isn't self-serve — we onboard partners one at a time. Here's how to start, and how to reach us once you're building.

Becoming a partner

Because every connection carries a family's protected health information, we vet partners before issuing credentials. Reach out and tell us who you are and what you'd send — pharmacy fill data, lab results, discharge summaries, something else — and we'll take it from there.

Email us about API access

What you get at onboarding

A live client ID and secret for the OAuth2 client-credentials flow.
A test credential and the sandbox elder, so you can build before you go live. See sandbox / test mode.
A webhook signing secret, if you register an endpoint for connection.approved / connection.revoked events.

Getting help

For	Reach
Access, onboarding, credentials	hello@elderella.com
Integration questions & issues	hello@elderella.com
Rotating or revoking a secret	hello@elderella.com

Before you write in

A lot of the common questions are already answered:

Quickstart

The whole loop, runnable against the sandbox.

Authentication

Tokens, scopes, and rotation.

Error codes

What each error means and how to handle it.